Climb Stop

This Refund Policy applies to all purchases from us, unless stated otherwise.

CUSTOMER SATISFACTION IS OUR PRIORITY

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

At Climb Stop, customer satisfaction is our priority.
Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
If you are returning a product you are required to pay the full shipping fee to ship product back to us plus you will be charged a 30% handling and restocking fee which will be taken off your refund amount.
(excluding return of damaged or faulty product where no fees will apply)

CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product cheaper elsewhere.

PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:
(a) Please contact us as soon as possible.
(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which
you received with the damaged product.
(c) We will organise to replace it with an equivalent product, or to provide a refund, provided that you contact us within 7 days from the
date you received the product:
(d) Send a photo of damaged product as you received it with time and date by email within 7 days

OTHER RETURNS

In addition, we may offer returns in the following circumstances:
(a) If the product is faulty in anyway or isnt preforming in the way it should
(b) In order to be eligible for a return under these circumstances, you must:
Immediately stop using the product email us with details of problem or fault and return to us in the original packing.
(c) Any claims for a return under this policy must be made within the following time from the date you received the product: 3 months

EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product you purchased if:
(a) You misused the product in a way which caused the problem.
(b) You did not follow the correct installation process which then caused the fault or defect in the product
(c) Any other exceptions apply under the Australian Consumer Law.

SHIPPING COSTS FOR RETURNS

(a) You are responsible for organising for the Returned Product to be returned to us contact us by email for a returns address

RESPONSE TIME

We aim to process any requests for replacements or refunds within 30 days of having received them.

HOW TO RETURN PRODUCTS

(a) You may contact us to discuss returns via email or phone.
(b) If return approved a return shipping address will be emailed to you.
(c) Please return in original packaging.
(d) You are required to pay full shipping fees to return product to us (unless returning damaged or faulty product)
(e) We will pay any refunds back into your choosen bank account minus the 30% handling and restocking fee.
(f) You must provide proof of purchase in order to be eligible for a refund or replacement.
(g) Once product is received and approved for refund you will be contacted via email or phone to obtain your
bank account details for refund.

CONTACT US

If you wish to speak to us about this Policy or about any refund or replacements
you may contact us at:
Email: info@climbstop.com.au